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Complaints, Comments & Feedback

At Beechview Medical, Dental & Skin, your experience matters. We’re committed to delivering the highest standards of care and service—but we know there’s always room to improve. Your feedback helps us grow, identify what’s working, and fix what isn’t.

Why Your Feedback Matters

We want to hear from you if:

  • You’re unhappy with the quality of care or service

  • You didn’t receive a treatment you expected

  • You felt you were not treated respectfully

Mistakes can happen in any organisation—but what matters is how we respond. We review every concern seriously and use it as an opportunity to improve our care for all patients.

How to Raise an Issue

The fastest way to solve a problem is to speak with a team member at the time of your visit. Many issues can be resolved quickly and informally.

If you prefer to share your feedback or complaint in writing, please contact:

Office Manager
Beechview Medical, Dental & Skin
Email: management@beechviewmd.ie

Our Complaints Procedure

When you make a complaint:

  • You’ll hear from us within 10 working days.

  • If we need more time, we’ll explain why and let you know when you’ll receive a full response.

  • If the issue isn’t resolved, we may refer it to our Medical or Dental Indemnity Advisor for independent input.

If you’re not satisfied with our final response, you have the right to escalate your complaint to the Medical Council or Dental Council for further investigation.

Your Voice Drives Our Standards

We take quality and patient satisfaction seriously. Feedback—positive or negative—helps us make Beechview better. Thank you for helping us improve.